Modes of payment

We offer the following payment methods. Simply choose the optimal payment method for you. The shipping costs partly depend on your selected payment method. All the offered prices represent final prices. They include all price components and any applicable taxes such as VAT. Only for cross-border deliveries further taxes and/or charges (eg customs duties) may apply (eg in case of an intra-community acquisition), but not to the seller, only to your responsible customs and tax authorities. The resulting shipping costs are not included in the purchase price. You can inform yourself about the shipping costs on our “shipping” page. Besides these costs are shown separately during the ordering process and must be borne from you additionally.

 

Cash on delivery

We only offer cash on delivery only in Germany and Austria and only on demand.

Please keep the invoice amount ready; the deliverer collects in cash on delivery (no checks). For COD you have to pay an additional fee of 6.50 EUR.

 

On bill

This payment we only offer under certain criteria and only to business customers. Please write an email to info@alcatech.de or sign up via the helpdesk.

 

Credit card

Pay easily by Visa or MasterCard credit card through our payment service provider.

 

PayPal, Sofortüberweisung, iDEAL

We also offer payment via external provider; We accept PayPal, Sofortüberweisung and iDEAL.

 

Cash in advance

Please transfer the total amount of your order to our account:

Account holder:
Alcatech GmbH & Co KG
IBAN: DE85 8707 0024 0541 364 600
BIC: DEUTDEDBCHE
Deutsche Bank 24 Chemnitz

or

Alcatech GmbH & Co KG
IBAN: DE42 8509 0000 3383 071 002
BIC: GENODEF1DRS
Volksbank Raiffeisenbank eG

 

EU VAT on electronic services since 01.01.2015

Since January 1st 2015 new EU regulations for individuals and shopowners has been valid. As a shop operator we have to calculate now the VAT of our digital products (downloads) according to the european place of residence of the customer. Specifically this means (in percent):

Germany = 19, Austria = 20, Belgium = 21, Bulgaria = 20, Denmark = 25, Estonia = 20, Finland = 24, France = 20, Greece = 23, Ireland = 23, Italy = 22, Croatia = 25, Latvia = 21, Lithuania = 21, Luxembourg = 17, Malta = 18, The Netherlands = 21, Poland = 23, Portugal = 23, Romania = 24, Sweden = 25, Slovak Republic = 20, Slovenia = 22, Spain = 21, Czech Republic = 21, Hungary = 27, United Kingdom / Northern Ireland = 20, Cyprus = 19

In order to maintain the clarity and transparency of our shop prices, all the final prices (gross prices incl. VAT.) are standardized. While specifying your customer data during the checkout process, you can determine your location and the prices are correctly calculated from the net price and the VAT value (based on the rate of your country).

These new regulations do not apply to corporate clients and are not valid for physical products such as CDs and dongles.

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