Terms of Service



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Terms and Conditions with Customer Information

1. Scope
2. Offers and descriptions
3. Ordering and contracting
4. Prices and shipping costs
5. Delivery, product availability
6. Payment arrangements
7. Retention of title
8. Warranty and guarantee
9. Liability
10. Storage of the contract text
11. Final provisions

1. Scope
1.1. For the business relationship between [Insert: DemoShop eK, Owner: Max Muster Demostrote
1, 12345 Demostadt] (hereinafter referred to as "Seller") and the Customer (hereinafter referred to as "Customer"), the following terms and conditions apply exclusively in at the time of the order.

1.2. You can contact our customer service for any questions, complaints and complaints on weekdays from
[9:00 am] to [6:00 pm] at the telephone number [0351/5121554] as well as by e-mail at
[info @ alcatech.de].

1.3. Consumers in the sense of these Terms and Conditions is any natural person who concludes a legal transaction for a purpose
which can be attributed neither to their commercial nor to their independent professional activity
(§ 13 BGB).

1.4. Deviating conditions of the customer will not be accepted, unless the seller agrees
to their validity.

2. Offers and descriptions
The presentation of the products in the online shop is not a legally binding offer, but a
request to place an order. Service descriptions in catalogs as well as on the
websites of the seller do not have the character of an assurance or guarantee. < br /> All offers are "as long as stocks last", unless otherwise noted in the products.
Otherwise, errors excepted.

3. Ordering and contracting
3.1. The customer can select products from the assortment of the seller without obligation and collect them via
the button [to the shopping cart] in a so-called shopping cart. Within the basket, the product selection may be changed, e.g. to be deleted. Afterwards, the customer
e within the shopping cart can use the button [Continue to checkout] to complete the order process
.

3.2. With the button [order with payment] the customer makes a binding request to buy
the goods in the shopping cart. Before sending the order, the customer can change and view the
data at any time, or go back to the cart
using the browser function "back" or cancel the order process altogether. Necessary details are marked with a
asterisk (*).

3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail in which the order of the customer is listed again and which the customer can print out via the function "Print" (order confirmation). The automatic acknowledgment of receipt
merely documents that the customer's order has been received by the seller and does not constitute a
acceptance of the request. The purchase contract is only concluded when the seller orders the
ordered product within 2 days to the customer, handing over or confirming the shipment to
the customer within 2 days with a second e-mail, express order confirmation or
sending the invoice.

4. Prices and shipping costs
4.1. All prices quoted on the seller's website are inclusive of the applicable value added tax.


4.2. In addition to the prices quoted, the seller charges for delivery. The
shipping costs are clearly communicated to the buyer on a separate information page and as part of the
order process.

5. Delivery, product availability
5.1. As far as advance payment has been agreed, delivery will take place after receipt of the invoice amount.

5.2. Should the delivery of the goods fail due to the fault of the buyer despite three attempts to deliver
, the seller can withdraw from the contract. Possibly. Payments made will be refunded to the customer
immediately.

5.3. If the ordered product is not available because the seller of this product is not supplied by his
supplier through no fault of his own, the seller may rescind the contract.
In this case, the seller will inform the customer immediately and If necessary, propose the delivery of a comparable product. If no comparable product is available or the
customer does not wish to receive a comparable product, the seller will refund the customer any consideration already paid
immediately.

5.4. Customers are informed about delivery times and delivery restrictions (e.g., limited deliveries to certain countries) on a separate information page or within the respective product description.

6. Payment arrangements
6.1. The customer can choose from the available
payment methods within and before the order process. Customers are informed about the available means of payment on a
separate information page.

6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods
and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third-party providers are charged with payment processing, e.g. Paypal. apply their General Terms and Conditions
.

6.4. If the due date of the payment is determined according to the calendar, the customer is already in default by
defaulting on the date. In this case, the customer has to pay the statutory default interest.
.

6.5. The obligation of the customer to pay interest on arrears does not exclude the assertion of further damages due to default by the seller.

6.6. The customer is only entitled to offset if his counterclaims have been legally established
or acknowledged by the seller. The customer can exercise a right of retention only
, as far as the claims result from the same contractual relationship.

7. Retention of title
Until full payment, the delivered goods remain the property of the seller.

8. Warranty and guarantee
8.1. The warranty is governed by law.

8.2. There is a guarantee for the goods delivered by the seller only if expressly
delivered. Customers will be informed about the warranty conditions prior to initiating the order process
.
9. Liability
9.1. The following disclaimers and limitations apply to the seller's liability for damages, without prejudice to the other statutory claims.

9.2. The seller is liable without limitation, as far as the cause of the damage is based on intent or gross negligence
.

9.3. Furthermore, the seller is liable for the slightly negligent breach of material obligations whose infringement jeopardizes the achievement of the purpose of the contract or for the breach of duties whose fulfillment makes the proper execution of the contract possible and on which br /> Compliance with the customer regularly familiar. In this case, however, the seller is only liable for the
foreseeable, contract-typical damage. The seller is not liable for slightly negligent injury
other than the duties mentioned in the preceding sentences.

9.4. The above limitations of liability shall not apply in case of injury to life, body and health, for a defect after assuming a guarantee for the quality of the product and
for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Insofar as the liability of the seller is excluded or limited, this also applies to the
personal liability of employees, representatives and vicarious agents.

10. Storage of the contract text
10.1. The customer can print the contract text to the seller before submitting the order,
by
using the print function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order details to the
e-mail address specified by him. With the order confirmation, but at the latest when delivering the goods
, the customer also receives a copy of the terms and conditions together with the cancellation policy and the
instructions for shipping costs and delivery and payment conditions. If you have registered in our
shop, you can view your order placed
in your profile area. In addition, we save the contract text, but do not make it accessible on the internet.

Note: Please note below that the link http://ec.europa.eu/consumers/odr/ must be clickable

11. Final provisions
11.1. Jurisdiction and place of fulfillment is the seat of the seller, if the customer is a merchant, legal
person under public law or public special fund.

11.2. Contract language is German.

11.3. European Commission Online Dispute Resolution (OS) platform for consumers:
http://ec.europa.eu/consumers/odr/. We are unwilling and not obliged to participate in a
dispute resolution procedure before a Consumer Dispute Resolution.